Contact

Questions about your account, a charge or the API go to one inbox. Bigger plans go to sales, below.

Email support

For account, billing and refund questions, and anything about the API. On a paid support plan you can also open a ticket from Support in the dashboard.

Or chat with our engineers, on every plan: the chat is on every page and in the dashboard.

Open the chat

Response times

First reply, by support plan.

CommunityP1 not offered · P3 best effort

Pro SupportP1 8 business hours · P3 1 business day

Business SupportP1 2 hours, 24/7 · P3 1 business day

EnterpriseP1 30 minutes, 24/7 · P3 1 business day

P1 is production down, P3 a question. Business hours are Monday to Friday, 09:00 to 18:00, New York time unless you pick another zone.

Compare support plans

Company

wuapi is operated by Nely Labs C.A., a company incorporated in Venezuela.

Nely Labs C.A.Calle 71 entre Av. 3G y 3HMaracaibo 4002, ZuliaVenezuela

Terms Privacy Refunds and cancellation

Something down?

Check the status page first. It shows live checks, run every minute, and incidents for the REST API, WhatsApp engine, Webhook delivery.

Open the status page

Talk to sales

Bigger plans? Let's talk.

Tell us what you're building. A person reads every message and writes back by email.

Rolling out hundreds of numbers
Enterprise support from $4,900/month
A platform with a project per customer
Security review or custom terms